FAQs

Find Your Answers Here

What materials are OSHIN products made from?

We use premium, sustainably sourced materials that ensure durability, comfort, and style. The specific material details can be found on each product page.

How long does it take to receive a response

We strive to respond to all inquiries as quickly as possible! You can typically expect a response within 7 to 24 hours. We are available through Monday through Sunday.

If you contact us over the weekend or during holidays, please allow a little extra time, and we’ll get back to you as soon as we can.

Can I return or exchange an item?

Yes, we accept returns and exchanges within 30 days of purchase, as long as the item is unworn and in its original condition. Visit our Refund Policy for more details.

Where do you ship?

We ship in the United States only, we are planning to be able to ship in other countries in the future.

How do I care for my OSHIN clothing?

For best results, we recommend hand washing or machine washing on a gentle cycle with cold water. Avoid bleach and tumble drying to maintain the quality of your pieces.

How long does shipping take?

Unfortunately it will take more than one week, best at 2-3 weeks. We apologize for the late shipping we would be hoping to be able to fix that in the future. You can check our Shipping Policy for more details.